Nathon Jones Design

Web Site Design | Graphic & Logo Design | IT Consultancy | E-Commerce | E-Business
Telephone/Fax: 01671 401363 | E-mail: info@nathonjones.com

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IT Training and Technical Support

We offer a complete technical support service for both home and business customers.
If you are having technical problems, we can arrange for an engineer to visit your
home or business premises and, if required, uplift your PC to our workshop for repair.

We also offer a range of training for both home and businesses, as well as delivering
training for Dumfries and Galloway Council's Adult Education Department.

 

IT Training
We have provided training for Scottish Enterprise, Dumfries and Galloway College and Dumfries and Galloway Council's Adult Education Department.

Macromedia Dreamweaver and Contribute web site editing softwareWe have also provided a range of training for our clients which has included web site editing / management, Internet and E-mail training and basic to advanced IT training for a range of packages including Word, Excel and Access.

We can provide training on the following software packages:

- Macromedia Dreamweaver
- Macromedia Contribute
- Microsoft Internet Explorer
- Microsoft Outlook / Outlook Express
- Microsoft Office (Word, Excel & Access)
- Microsoft Windows XP

On-site Training: £35.00 per hour
Training Notes: £5.00 per user

Technical Support
We provide a range of technical support services for both home and business PC users in Dumfries and Galloway, South West Scotland.

If you are having technical difficulties, we would initially recommend that you contact us with a description of the problem you are having...

We have dealt with many IT issues and may well be able to talk you through the problem without the need to call out to your home or business premises.

If this does not resolve the issue, we would then suggest that our engineer calls out to your business/home to further investigate the problem and, if the issue cannot be resolved on-site, return your hardware and/or software to our workshop for testing and repair, as required.

Depending on the problem, location and time involved a standard local call out and repair (within 1 hour) would be charged at £35.00. Each additional hour required would be charged at £7.50 per hour, or part thereof.

Please call us first though, as our prices vary depending on the complexity of the problem and, of course, your location.

If the problem cannot be resolved on-site and the PC needs to be uplifted to our workshop, our price would increase to £47.50 (for call out, pick-up and repair within 1 hour), plus £7.50* per hour (or part thereof) for additional time required in the workshop.

* Spare parts would be charged in addition to the above fees.

 

Nathon Jones Design
Home
| About | Web Site Design | Graphic Design | Training & Support | Portfolio | Contact
Telephone/Fax: 01671 401363 | E-mail: info@nathonjones.com